SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
its not beige but soft pink.
tres jolie robe pour le prix, dommage qu'il n ai pas de notice pour les différentes façons de la porter mais ravie de cet achat
I dont really like the material, it is plastic, though its pleasant on the body and feels cooling and its very soft, but still its like a swimsuit kind of material, a little but shiny. Definitely no viscose or anything like that. Havent tried in a heat summer day yet, but guess it will be okay. But the dress itself looks fine, fits well, looks nice even on a bigger body. So if you dont mind plastic so much, surely go for the dress
Just like the picture. Only the fabric clings enough.
Dress
All as in notice
color is very nice, exactly as in the picture, I don't like the material very much :-/ but, overall i am satisfied
Dress very pretty, I wear size M/170cm and zamówiłam M. (Could would be ciut longer for high heels) side has a small zaciągnięcie, but possible that same them zrobiłam wearing heels. All compatible with photo. I am very satisfied
I ordered Color No. 9 and its not mintgreen its turquoise. But the dress is very good. I'm 1.57m and have heels on ny pictures! I'm sad about the color but everything else is really good. Fast shipping.
Oki
Took on a sample a dark gray dress L at its height of 170. The dress is amazing, I do not want to shoot, it's very convenient in it. Options are many and you can adjust the length. The fabric is pleasant does not stick heavy, it is beautiful to lie down. Up to 38 UE will fit the size M, the size from 38 and 40 UE think the size L and more. Who has a chest made is a dress for you. Delivery is very fast. I recommend the store and the dress itself. Be sure to order red, so that there was a bright, sexy and front
gorgeous
Very happy. I like it, it feels good. It doesn't wrinkle much.
Beautiful!!! Height 170 cm 60kg size M. Perfect
Nuotraukoje pavaizduota smėlio spalvyte gavau šviesesnė. Bet dydis atitiko esu patenkinta hand ūgis 176 suknute pirkau m dydi
The dress is super, the color as desired, the powder, on the daylight is cast rose gold, but there are nuances, you will have to sew a little back to hide the bra. The back is open as it does not twist and if the big chest is already on the side, you can see the bust, therefore, ideally wear without a bra or who allows the size of the chest then buy a hiding bust without straps and straps.
Dress przepiękna. Little took before dotarła, but was worth. On my 175cm M lies perfectly
Very beautiful dress, nice fabric-definitely take!
Perfect :)
The tracking was useless, the item is perfect, as described. Really good textil.
I am very glad, long zastanawiałam up or order, but was worth. Material not prześwituje and color is cute
Beauty dress. Recommend take size smaller
Very beautiful dress!
The dress is beautiful, just like in the pictures. The color is bright, I love it and it is not see-through. A fabric is nice, almost as smooth as silk. I love it and I will order it in other colors too.
Zamówiłam size S and fits perfectly, I 165 cm tall.