SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
arrived in good order thanks
Super!
Darker than the picture
So cute. Very useful.. we like it..
very good product
In appearance, strong, very light, folded small, and in the unfolded large
Very good umbrella. Compact, reliable. The size is not big, but the store pointed it out. Suitable for a small bag. The order is satisfied. Delivery 3 weeks to Kiev.
Me han gustado mucho. Son pequeños, entran perfectamente en un bolso. Ahora hace falta saber si son resistentes o no. Ya informare
Thanks.
tres beau parapluie de très petite taille. je recommande ce produit . livraison très rapide
Very fast!
Отличный зонт! Пришёл очень быстро.
Заказ пришел нереально быстро. За неделю. Лёгкие, маленькие зонтики. Я заказала два. Немного хлипкие, стильного ветра наверняка не выдержат. Всё по цене.
суперскорость доставки 24 заказали, на 28 уже была согласована доставка сдеком, но сдек, конечно, не настолько хорош чтобы не облажаться, доставили только 29го. компактный - нет спора, качество пошива не аккуратное, на вид хлипкий, посмотрим - допишем после испытания реальным дождем.
Хороший ,легкий зонтик. Немного хлипкий, ветер не выдержит. Да и какой складной зонт выдерживает ветер? В сумочке вообще не заметен.
Небольшой зонт. Диаметр по спицам 88см, длина ручки 50см. Выглядит неплохо. Посмотрю в деле, добавлю отзыв.
Описанию соответствует. Действительно маленький. Зонт не автоматический. Качество хорошее. Очень быстрая доставка в Питер.
muito bom
зонтик симпатичный, лёгкий, маленький, удобный...
ok
очень легкий. маленький. закажу еще цветной. для женской сумочки просто необходим! доставлен быстро
Клёвый! Удобный! Швы аккуратные! Спасибо)
사이즈도 적당하고 만족합니다~
Доставка в Сибирь почтой около полутора недель с момента заказа. Упаковка надежная. Зонт в рабочем состоянии. Действительно миниатюрный и очень легкий. По назначению пока не использовался. Будем посмотреть.
Not as small as we could think. I bought one and didn't received it after 2 months, so I bought an other one and I received both. :/