SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Платье странноватое. Ассиметричный подол, талия завышена, можно носить только с широким поясом. Хотя с размером я угадала. Доставка меньше месяца. Трек номер отслеживался. Спасибо Продавцу.
bien reçu matière douce, seulement un peu électrique dû qu'elle soit neuve, ravie de mon achat
Качество как на фото, отправка быстрая. Спасибо
Платье норм, за такие деньги
Excellent dress, size L is ideal for 46-48
The dress is interesting, the hem is different length.
174 ūgis. Per pečius outlet, rankovių ilgis idealus, tačiau reikia Arba siaurinti ties liemeniu Arba dėtis diržą, NES Platu liemeniu ties. Suknelės apačia pastriža, pradžioje maniau, Kad čia Brokas, tačiau Toks modelis. Tai gaunasi vienas šonas ilgesnis Kitas trumpesnis.
За такие деньги платье очень хорошее. Спасибо продавцу и девочкам пишущим отзывы, ориентировалась при заказе на них. Изначально заказала размер L, но почитав, о том что ткань тянется, перезаказала на размер М, написала продавцу он без проблем поменял. До МО заказ шёл чуть меньше месяца.
The dress is pretty. It was possible to take S, ordered M. Synthetic fabric, pleasant to the body and not transparent, which is good. The belt is missing. I do not understand why the bottom of the dress curve
Beautiful dress, I recommend! Seller Thank you!
So beautyfull
Good basic dress, synthetics, flared skirt, free cut, better with belt For the first time normal length sleeve, size S on height 164
The dress has a bison hem to the right side, there is a small incision on the skirt, the fabric is nice and breathable, very nice to the body, everything came in size, Usually I wear 46 size, ordered M, but could be ordered smaller size. Height 165 dress somewhere calf
Delivery 22 days. The fabric is soft, pleasant. At its 92-80-108, height 174-ordered L dress came up, even the sleeves sit well. Hem is tailored oblique line long edge right with cut, short left, seams are even, threads do not stick out, a long lock is sewn on the back. Recommend.
The dress is perfect from all sides. On my size the village is fine. And shoulders, and waist, and back, and length of the arms, and darts-all in place. She was great. The cut is delicate, does not light the leg. Hem asymmetrical. At a height of 151 cm, the length of the long edge is just above the ankle. The color, characteristics declared by the store corresponds to the description. The fabric is soft to the touch and slightly stretches. Thank you seller!!!!
The dress is very cool. Of course synthetics, but on their money-excellent)) goes size in size. It is a pity that there is no Xs. S at the waist 59 is too big... But thank you very much to the store) the dress is super
Awesome dress, delivery fast
Nice dress! Recommend!!!
The fancy dress, all in size. The fabric is good
very nice
Perfect. The fabric is very thin and light, but not to be transparent in top. I will use with a petticoat. Because believe in light it can be a little transparent in the leaves. Is really lovely. Excellent purchase. And it is exactly as pictured. Took about 70 days to arrive, but know that was due to covid-19
Pretty Dress Up
It came quickly. Ideal fit for 48 size
The dress is good, it has come in time) I advise on the slender) XL took on its L. og 110. It's coming.
Asymmetry is small, in which the fun is unclear... as if the curve is cut in the waist wide, asks for belts