SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The tape came in less than 3 weeks, glows cool, quite bright, on the back of the adhesive tape.
This was my welcome gift... and what a way of starting my shopping spree... definitely happy with the product ... I do believe however that they have send the normal white and not the warm white that I had asked. but the product is brilliant. I have bought the 3m and the light from it is so good that you can see from both sides of the bed. Definitely recommend and will be putting another request on.
Everything came quickly. Batteries are not included. LED strip light is good
This is great stuff! Will buy more again.
Arrived, thank you :)
I like it! Thank you salesman, I'm on time.
Very satisfied! Delivery 21 day!✨Quickly Sent! Corresponds to the description. Recommend
Arrived at your time. It works. Well packed. Missing colocarlo.
I love them I can use them for my classes online so people can see me better!
Todo correcto,es el segundo que pido. Recomiendo
아주 좋아요
Заказываю второй раз. качество хорошее. на этот раз заказал на кухню.
Only half the thread lights up
все прекрасно
Llegó antes de lo esperado, está genial. Cumple con la descripción del producto
Super, szybka wysyłka, towar szybko trafìl do mnie. Oświetelnie dobrze spelnia swoje zadanie . jestem bardzo zadowolona mam zamiar zamówić jeszcze:)
Спасибо. Все работает. Доставка быстрая
Всё как на фотографии. Отличная лента. Шла только долго, ровно 90 дней. Уже неделю висит, не отклеивается. Как подсветка во время ночного дожора подойдет :) Брала сразу 2 штуки. Вторую пока не повесили, потому что думали можно будет вбок загнуть ленту и по кухонному гарнитуру пустить в 2 ряда, но не получается, так как весьма крепкая лента.
10 days and I e got the package, best store, great product
ممتازة وتشتغل على يو اس بي
!
Лента хорошая, но в использовании неудобная. Для подсветки на кухне, во всяком случае. В шкафу, наверно, хорошо будет
Awesome stuff! I am loving it
Как всегда на высоте! Заказываю второй
zgodne z opisem