SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fairly bright. All leds were working used it at the back of my desk . There was a problem with wire it only worked when bent backward so I taped it like that
Thank you
Mega quickly reached, and also the courier brought
Good product, simple and effective
Very Good!
Thank you, everything came as in the photo, it was less than a month, in general, I was satisfied
nice product
Fragile worse for the price is fine.
Работает от мизинчиковых батареек ААА. Датчик движения работает, нареканий нет
очень хорошо и ярко светит, товар пришел быстро
Works perfect
good
كل شي تمام لكن مو نفس اللون اللي طلبته طلبت ابيض بارد واللي وصلني اصفر
Все работает, лента светит, движения хорошо улавливает. Свет мягко включается и так же плавно выключается
The best store ever!!!!!
Doszło szybko
pensé que iba a ser man ancho la tira, pero estupenda
товар пришёл быстро, нужны к датчику 4 батарейки. очень довольны.
Super fast delivery, thanks, works fine. Packed well. Recommend
Very good
Спасибо огромное, товар получил и всё согласно описания товара. Продавца рекомендую, отправил быстро.
tem muito delay a acender a luz através do sensor. muito mal embalado
llegó en tiempo y forma, solo que el embalaje fue algo extrañó
Очень быстро получила товар. За таку маленьку ціну
Супер! на фото не очень видно, но гардероб полностью освещает! радует авто режим и мануал! спасибо!