SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Second order. Always as satisfied as for the first. Fast delivery. Works very well.
Alles super
People think it's to light up and it's to decorate. He does his job. Good product and good store.
All is well. Ask the tracking from the store, if more than a month goes-can lie in the mail without notice.
Well packaged and good pint is left to try
very very nice. they're small and can confirm warm soft light. going to buy another set
really good glow and perfect for my balcony
Отличные фонарики, хорошо светят всю ночь. Дают очень лёгкий слабый свет. Хочу заказать ещё несколько.
Отработали ровно сутки и больше не включились (( я расстроена, фонарики очень классные. Фото первого дня работы.
sehr schön und ganz schnelle Lieferung
Preciosas!!!
Very good
bardzo ładnie świecą polecam jestem zadowolona
Polecam!
Excellent product,
Envío muy rápido, tan sólo 11 días a España. Los farolillos se ven bonitos y resistentes. Falta probar a ver si funcionan.
This product arrived at my local post office in ISRAEL in record-breaking time : 9 days!! It looks lovely, I will update after it's up and functioning.
el envío a sido rápido y estaba muy bien embalado
me a encantado y a llegado mas pronto de lo que me esperaba
הגיע סופר מהר ועובד נהדר
works well.
Très bien pour la deco
super!
high qaulity, looks great. arrived quickly thank you
Все работает, собрали быстро, выглядит красиво. Но цена должна быть меньше: в IKEA за 1100 есть гирлянды похожие.