We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to email@example.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Товар не дошёл, деньги вернули
He arrived soon as they misplaced my package and forwarded it again
All very well, it's like in the description and it's pretty chubby, it's hot.
It looks cool. It takes 2 months to receive. Finally came . Thanks store
just as the picture and very comfortable
Ordered 15.04 arrived at the edge of Kamchatka land at the shipping location 27.06. Took for 196,44 rubles. + shipping 29,58 rub. = Total 226,02 rubles. = with discounts of 196,46 rubles. I'm happy with the purchase. True, mine refused to even measure (threw out the money). The product itself as in the description and in the picture. Shop and store recommend.
great for the price
Beautiful! It's polar fabric.
The cap is light, double, comfortable for socks, I recommend.
Very good, Thanks
In winter it will be blown in the wind. Only under a light hat or hood.
I didn't. The store responsibly extended protection several times, but alas.
everything is ok!!
Beautiful but for a teenage child, an adult will be too small
Excellent balaclava, thank you very much
Excellent just like the description.