SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Muito rápido e mercadoria chegou em bom estado
Really need to get used to it. It is a good product. feels like it heavy duty moving the mouse around. Sometimes I'm missing one pixel to click on a button but I guess it is a stage of learning and practicing. The buttons are clickable with out any doubt. The extra piece to lay the wrist on feels good. The pinky stays above the table, so it doesn't get numbed. A drawback is when I accidentally click on the mouse by moving my hand from the keyboard towards the mouse, since it is a tall mouse. Basically, there's no comparison to tilted mouse or regular mouse. This is totally different thing. I'm sure I'll get used to it. I feel like I got a bit used to it only after one day of use. I'll know better after a month or two of use.
Пришло. Довольно быстро. Всё устроило. Работает. Спасибо.
It's okay. It was necessary to buy one for a long time. My hand's resting.
muito rápido
Good.
just like the pictures, really comfortable and arrived very fast
Excellent product. He arrived in less than 30 days in Chile. It works spectacular.
Срок доставки соответствует оценочному. Для меня первая вертикальная мышка. Еще не подключал - впечатления после распаковки. Рука легла "как домой", что уже большой плюс, значит положение "родное" для руки. 2 основных кнопки нажимаются удобно. Боковые (большим) пока сомнительно. покрытие красивое, качество можно сказать на уровне. Пока доволен. Брелок в отсеке для батарейки.
Норм, но надо привыкать
pripratimo reikalas, bet pradžioje buvo sunku
The courier brought the mouse on the second day. It's fantastic.
big mouse
To use as a whole is convenient, in the beginning you do not as quickly as a usual mouse. There is one but! From tunnel syndrome, the vertical mouse will not save, with a long (I emphasize, at a really long time) the work Brush still hurts, because the bend is present, but already in another plane-as if from one side of the brush to the other. Therefore, the best option for any mouse is to shorten the time of work
thanks...
Very fast delivery. Everything works fine.
Mouse-fire! Before that, I used the same mouse of the previous generation, I arranged everything, but this is even better. This one is more convenient for me, it's a little more, in a man's hand just, the form is slightly changed-it became even more convenient. In general, I recommend. Especially with a good discount. Came in a couple of days, Courier.
The description exactly corresponds to the product, went quickly, the package is not damaged. In the work has not yet checked, as there is no possibility.
Quite comfortable mouse. Bought wireless for laptop in addition to wired for stationary PC. Small USB-module, autosleep mode for battery conservation. Totally recommend it
Excellent mouse, though a little bit to get used to.
It's perfect, shipping was really fast just over a week to colombia. I recommend it.
Shipping soon came four key
Good effect need to Little get used to new stacking hand
I can recomend
Great mouse! The hand stopped to hurt (on the ultrasound-increase in the middle nerve). I bought myself a bandage on the wrist joint and this mouse. The pain is practically gone) but I will not stop using this mouse-it's cool, and it looks awesome) The store is great!