SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Хорошая мышка. Работает на батарейках ААА (батареек в комплекте нет). Пришла без дефектов. Есть запах краски, думаю, он быстро выветрится.
소릐는 쪼콤 쒸크럽지만 가격대비좋아요 만족
działa
в пути 2 месяца. упаковка - только пупырка. чудом не повредилась при пересылке. сквозь белый пластик просвечивает светодиод, поэтому видок не очень. кнопка DPI выбирает между тремя значениями от меньшего к большему. мышь из фикспрайса за ту же цену имеет всего одну батарейку. почему так не сделали в этой, непонятно. вывод - за эти деньги сойдёт
Пока, все получили, в работе не пробовала. Доставка в срок
por el momento funciona. es muy simple, un plástico, pero para lo qe cuesta funciona así qe está bien. verde: color como imagen
The products are ok and good
Я уже третий раз заказываю эту мышь, меня полностью устраивает, но хрупкая, очень легко разбить об стену в момент бешенства)))
Хорошо мышь
Відповідає describe. Shvidka delivery ..... Ale in the room sitting uncomfortable
Delivery 2.5 weeks, all as in the picture, has not yet tried in work
Пришла с задержкой. В целом все хорошо
Towar zgodny z opisem.Bardzo dobra myszka.Dostawa 16 dni Polecam.
ездит не очень по столу, ШЛООО ОЧЕНЬ ДОЛГОО, товаром не очень довольна осталась, так как работа за ноутом
заказывала сиреневую. пришла приятно голубого ввета
Best service and products :)
es mas liviano de lo que pensaba
muy bien
ok. Más plasticoso de lo que parece en las fotos, pero por el precio funciona muy bien
De acordo com o anunciado, tempo de entrega elevado, mas acredito que poderá estar relacionado com o COVID-19.
харошая мышка
good
На батарейках. Качество не очень. Форм - фактор супер. Нравится
Дякую, покупкою задоволений.
Просто, дешево. Быстрая доставка. В работе на 10 W, на смарт приставке - всё прекрасно себя ведёт.