SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I liked it. I ordered two. I was afraid that they would be too soft, but no. Perfect. True, one brush of bristles is stuffed flat, there is no sharp tip.
Everything has come Thank you
Cool brushes
Very small in the folded form is very small
Thank you!
Neat brushes. Beautiful. Take up little space in the cosmetic bag. I hope that they are practical.
Good brushes, the price is attractive. But one brush is not fixed with a cap, but the second one is beautiful
Brushes are normal, it is convenient to take with you, TK closed so as not to get dirty anything, it is convenient to hold
The length of the brush is 5-6 cm) for the handbag is the most. A little climb, but the price of poppy. For this money will go. Delivery about three weeks to the Urals
Once I bought such in the store) very comfortable brushes for lipstick, you can put in the bag and they do not get dirty, the cap closes tightly.
Cool brushes! I really liked it! I recommend! Such as in the description.
Brushes are good, neat. I ordered white and Grove, prigla blue and pink
Ordered 28.01. came 21.03.they are beautiful!
Class thank you very much store brush small comfortable in hand hold
OK
Thank you very much! Super tassels! Folded 6,7 cm! Small and very comfortable!
Excellent brush
Everything corresponds to the description
Everything is fine, the brushes are good and beautiful! Thank you!
The brushes themselves are cool. And it seems to be sent quickly, but here's how many these brushes drove!!! From 01.12.2019-27.02.2020-3 months!!! The track that was assigned stopped tracking. The order came to the Post Office completely with another track, which was not in the system. In short barely took her order
It took a month to arrive. You have to use the cover to make it retractable. They are very light, ideal for carrying in the bag. For this perfect price.
Delivery to the Samara region 2 months. Without damage, the cap holds the brush normally. Pile is soft, but it is somehow not enough.
Brushes Super!
Brushes came in two colors: gold and silver, pile moderately soft, just to apply lipstick. Walked a little over a month.
Normal for such a price