SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Работает хорошо
Excelente
Great product: As specified and working perfectly. Neat, proper packaging. Good price. Fast delivery: Earlier than promised.
Нет нижнего статус бара.
Приставка такая как и ожидал.Все согласно описанию.Жаль что нет инструкции на русском языке.
Perfekt. Super schneller Versand wie angegeben. :)))
Всё супер, прибыл быстро упакован отлично всё работает, трекер не отслеживался, продавец молодец
extremely fast delivery... 3 days!!!
everything is fine.
ok
Приставка довольно шустрая, пришла быстро, в настройках не сложная, по DLNA прекрасно воспроизводит видео. Звезду снял, потому что просил клавиатуру с РУССКОЙ раскладкой, продавец проигнорировал, да и функционал ( не работают "ESC") и (BACK выдаёт букву "и́" при нажатии) клавиатуры отличается от точно такой же, заказанной ранее у другого продавца.
In goede orde ontvangen. En snel ook nog. Super snelle aansluiting. Duidelijke uitleg. Alle Nederlandse apps-buitenlandse apps- games video-muziek- super strak op tv -top product!
في الواقع هو فقط وصل وبحالة ممتازة جداً أنا لم أجربه بعد سوف أوافيكم بالتعليقات عند تجريبه شكراً للبائع لقد طلبته من بلجيكا استغرق يومين فقط
good product fast shipping
загрузилась без проблем
❤
esta muy bien toca probarlo para ver cómo funciona...
excelente excedió mis expectativas
ok
Доставка 7 дней до квартиры.Всё хорошо.
Подключил, инструкции на русском нет. но не сложно. Работает.Яндекс,гугл есть. По всему остальному - погонять нужно.Позже отпишусь.Заказ до Н.Тагила шёл ровно неделю-фантастика!
Посылка дошла до Краснодарского края за 8 дней, коробка немного примята, но вроде бы всё работает, могли бы и батарейки для пульта положить
Belle box
Всё супер
amazing and fast .. thanks it tooks 3 month to come to me but it worth alot thanks to the store was so cooperative