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Free Shipping On Most Products
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Easy returns and refunds
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Thanks store highly recommend nice product
All good thanks for the keychains
Well, that's it.
nice
The order came in 13 days, everything corresponds to the description, the umbrella is good, but it came all in minor damage, despite being well packed (which I asked the store in advance), there are suspicions that this is how it was packed! Here there is a question about the integrity of the seller!
Very good
10/10 tutto bene, very good, todos bien, все хорошо, ales gut, wszystko dobrze.
안전하게 도착 잘사용중
шикарный зонтик (второй уже) ДОСТАВКА БЫСТРАЯ , продавец общительный РЕКОМЕНДУЮ
очень хороший зонтик
Спасибо за качественный товар!
Thanks, the umbrella came! comfortable handle, not automatic.
Большое спасибо. All ok.
The umbrella is good, the wind holds.
I thought it would be bigger. The handle is short cotton wool, but in general the norms
Excellent. light weight and good design.
The umbrella is cool, large. the handle from the tree is cool. I'm upset that it's not automatic at all, I thought it's no longer happens, and they are
Well made, hope it will be very strong in stormy weather
Классный зонт. Качественно изготовлен
мне очень понравился, зонт отличный, работает мягкоране, доставка быстрая, отправили в день заказа, очень хороший магазин, РЕКОМЕНДУЮ!
Доставили за 4 дня! Зонт прямо супер - стильный, ручка очень элегантная, качество во всех деталях прям. В подарок брелок дали. Все упаковано так, что точно доедет. Буду пробовать, надеюсь он не протекает:)
Отличное качесво. На вид должен быть крепким. Только меньше, чем ожидал, на одного человека.
Merci beaucoup; je suis très satisfait
The umbrella is good, but thought that there will be a hint more in diameter, for full happiness is not enough 10 centimeters. For one person is the best.
Umbrella fire. We are pleased