SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent
It came quickly, corresponds to the description, it works, I made measurements! In the subtleties of the menu, it's easy to understand!
Very good. Useful item.
It's OK, it's 3 weeks away.
The laser beam is directed to the side. But the measurement produces exactly.
Arrived a few days ago. Sorry but I have been very busy. The device was shipped in good time but arrived very quickly so over all the delivery experiance was very good, better than I was expecting. The device works well, allows me to measure in feet and inches and metric, I needed both. It is easy to use and appears accurate enough for my needs.
Small very convenient there is a cover. Spothank you
Very small. built-in battery.
Works fine, came discharged.
Hi! I got the goods. I marked you all "5 stars".
The goods came quickly enough. Everything works. Figured it out quickly. Recommend!
Super
It's OK ! Thanks ! Very good !
It's okay. Light, comfortable. Thank you store. I recommend to everyone
Size small and well to four.
Nice item to function well
very good tool, smooth finish, accurate measuring
Спасибо, показывает точно.
компактный, удобный
Заказ получил, до Латвии дошла посылка за 2 недели. Плюс неделя по самой Латвии. :) Товар отслеживался. Упакован в пупырку, но сама коробка нормальная, все целое и невредимое. И в рабочем состоянии. Точность пока не проверял, а так работает. Продавца рекомендую.
Супер быстрая доставка до Ёбурга 2 недели Товар соответствует
ειναι καταπληκτικό εργαλείο, σούπερ το προτείνω σε όλους
всё нормально, жаль нет индикации окончания зарядки
не обладает сверх точностью, но со своей работой справляется. небольшой дефект в виде того что стекло с названием наклеили вверх ногами но от этого он хуже работать не стал. в домашней обстановке абсолютно удобная и нужная вещь, а вот для работы уже нужно что-то поточнее.
сам был виноват,неправильно одну цифру пропустил паспорта,томожню не прошла деньги вернули