SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
спасибо
тягучая, смягчает хорошо. прислали свежую, до апреля 2022 годна.
Заказ пришел очень быстро, в течении недели. Все отслеживалось, по консистенции вязкая смазка, немного тягучая, не жидкая, но отлично смывается водой, запаха нет.
Нормально. Подвела доставка.
Заказ пришел в Красноярск быстро, за 2-3 недели. Насчет качества будем тестировать.
Смазку доставили очень быстро, в течении 4-5 дней. Вроде бы хорошая, как попробую в деле дополню отзыв
The goods arrived in 3 days after order and payment (for the first time such on my memory), tracked all the way, courier delivery. The parcel is not damaged, nothing leaked, everything is sealed in plastic and wrapped with a navel. The goods as in the description, very thick. Product and store recommend!
4 days to the door of sdek. still untried. 2 tubes of 200
Grease is awesome. 400 ml sent in 2 bottles. Very attractive.
The order reached 8 days before wallook.
All right. Thank you
Everything is very good, the store went on concessions, sociable, everything came very quickly.
I liked the delivery very much, quickly, by Courier
Everything is fine
Good one
Got everything thanks I try from writing
Until I tried, then I'll add a review
Excellent lubrication, the consumption is minimal. Suitable for any kind of sex. There was no alergic reaction.
tks
It was two months, and never came back the money
In my opinion it is very difficult, but in the case is quite normal
The goods are what the doctor prescribed. :))
Delivered in 3 days.
Thank you received, all is well packed
The battery works.