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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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31 reviews
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Buy with confidence:
Very good cover. Seller is very good. Recommend.
Great!
Great case. Very clearly iPad is installed, all holes fit perfectly, the cover is closed with auto sleep function, when opening, the iPad awakens-everything is as it should. The cover is also folded, the tablet is stable. Very pleased.
Everything is fine! Fast shipping! I'm buying a second case.
Excellent!
Excellent, fast shipping.
I am very very satisfied with the product Thank you very much thank you
Very good case came up perfectly delivery a little more than a month
Fair product
Very good cover, thank you
Before Mo imle The Case for iPad arrived in less than 2 weeks.
Second order very good , fit iPad exactly
Great fit for iPad 6th gen. Happy with the product. Fast delivery to SG.
Delivered quickly, well forged. The quality is excellent. I advise
Accurate with the description. Good quality and easily folded. Very light and fitted so well in my Ipad.
The product corresponds to the description. came up perfectly 1954 model. came on time, with tracking. as a gift taught a protective film, very nice. Thank you. about the quality later. hope not cracked.
I got on time. Made neatly. The tablet sits like a glove.
The quality of the cover is good. The color is the same as in the picture (unfortunately my camera does not transmit the real color of the case), the buttons are well pressed. If you think to take or not to take this product from this store, take! Came quickly and good quality!)
Shipping fast, track tracking. By size
I arrive fast just as it looks in the image only that the stick nor the tempered glass came to me by the rest is great! I recommend it
Excellent cover, pleasant to the touch, the magnet works. In the first 10 minutes of use, the child dropped the ipad in this case on the asphalt, the cover did not open, the back panel did not crack, but slightly scratched. I'm very pleased with the case. I recommend. Thank you to the store.
Excellent case, fully match, super quality
Excellent product quality i recommend
Just a great cover, delivery 5 days to moscow. On ipad 2018 sat down like a glove. Very satisfied with the color!!
Excellent cover, with e-pensil, only very long delivery. But it's more like local mail.