SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All norms)
Beau
An accurate description of the product is satisfied with the transaction
Ordered even again!!! Very comfortable!!! Husband, beet very satisfied
Natur product-not fucked, you can take. 5 points.
I'm very satisfied thank you
Thank you for prompt sending. this time it came in size.
Great, good quality.
Sweater is not winter. rather Summer. thin. Tight. after washing, let's see what will be. and so beautiful. stylish
1. the cutout is much bigger than the photo-on the T-shirt and bare throat do not wear-only under the shirt 2. the armhole is normal, and the sleeves are narrow
Nice blouse
Everything is fine. As in the description. But only the size is very small. XXXL, in my opinion, does not correspond to reality. Pulls somewhere on XXL at best-small very, all in tension. Very large suspicions that the size was confused when sending-all the tags are separate and there are no tags confirming the size on the jumper. I ordered in another store XXXL-everything was just right. I decided to order here-I did not guess with the size. Re-ordered 4XL-I think that will now be at the time. So the gift for my new year broke down. It's a shame, damn it.
Recommend
It's okay.
All the rules.
Thin long on thin-but stretches
Thanks, great pullover, very comfortable.
Lovely sweater ordered for 11.11. Arrived very quickly. Size 4XL at 48-50 large.
Very pleasant to the touch pullover, silky
Quality leaves much to be desired. Tied with thin threads, sometimes they stick out. Thin and very much fits. Most important. The cutout is deep as for female tailoring. Give The wife. Dimensions 4XL corresponds to the table. Sleeve 67-68 shoulders 52.
Good day! I received my order very fast and I'm very satisfied for this shop. I want to give this shop 5*.
I liked it very much :)
very good!
I am satisfied
Jumper is not bad, but did not guess with the size. I would like to be more free (can lose weight) ordered 4XL, height 176 weight 98 kg so look and choose, and the store thanks for the goods ....