SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Got it at the new mail today. Not yet connected. Waiting was short. Thank you.
The goods came in 2 weeks. In good condition! About the performance of the device I will write later. Seller recommend!
Got quickly, works, how much effective we still do not know.
The goods came quickly. Visually, everything works. Used against cockroaches for about a week in parallel with gel from Merced. The cockroaches are gone. What exactly worked-it's difficult to understand, but the result is. We will test further separately from relatives.
The product corresponds to the declared characteristics! But the delivery is very nasty 21 days...
спасибо!
!!!!!!!!!!
Заказ пришло быстро до ростова на дону за 12 дней штука реально работает в доме не одной мухи но канечно на мэлеутромагнитном звуке в доме невозможно сидеть очень сильно жужит
доставка до Архангельска 13 дней. соответствует описанию, эффективен или нет пока не понятно
Товар получил. Все отлично.
ik ben zeer tevreden Het werkt perfect
Доставка быстрая, менее 2 недель в СПб. в работе посмотрим
The sound produces after pressing the button. how to write in a couple of days.
Everything works fine insects already run away fine thank you very much store
Все пришло, вроде работает пикает, но ефективность еще непроверил, включил в сеть будем смотреть
Доставка раньше срока. Упаковка не повреждена. Всё работает.
good !
Delivery is very fast, already tried, mice ran away, flies, mosquitoes do not bother!!! Recommend!
The goods came late, but it's not the store's fault.
Good new design. Seem good electronics manufacturing. When i connect that not protect me against mousquitos. When use hyperfrequences and ultrasonic both modulation it's horrible sound make me crazy. I need test again 4 weeks like described in the notice.
O. K.
It works just fire not only cockroaches but also neighbors all nah... Sebot...
Everything works well, I'll check at the dacha, find out how efficient it is.
The product came in good condition, I programmed it I installed, I look forward to the effects. By the time of pandemic, I consider that it came quickly despite the problems of production and trans by te. Graphics