SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
спасибо большое дорогой друг, качество на ожидаемом уровне, приятное платье, доставка быстрая, трек отслеживается, продавец отправляет оперативно, при необходимости буду заказывать ещё.
merci bcp la robe est superbe et aussi la couleure est magnifique.
perfect
Arrived very quickly despite the Corona (2 weeks). looks very good but the fabric doesn't seem the most comfortable. my daughter will probably wear something under it.
Lovely dress
all is ok high quailty thnx alot
Very beautiful dress) came all the whole, there is a small nuance (in the photo showed) a little loose thread, well, I guess it's okay. I took the child for a year, now we are 10 months old, plus the girl is small and thin, stock is and good. The store understood my wishes that the dress would quickly come and be in proper condition. The seller responded to my request and sent delivery that came to the new mail and quickly, for a month (this is in the period of quarantine, when other parcels are there are 2 months and more). Thank you very much, I recommend the goods and the seller!
Nice dress. The child came up. Slightly too big leaf-but you can tighten the belt. In some places, threads stick out. Color as in the picture. Gently beige. Slightly crumpled and not the form as in the photo, but this will be fixed by washing and steaming.
This is very beautiful has me please
The dress is very beautiful. Recommend.
Huge thanks. Order came quickly. The dress is cool.
Some very large .. The impression is not unambiguous
Product is good I love it thanks you
Thank you super store Thank you very much
Chic! Advise! Awesome as in the photo. Thank you store!
A little small for my daughter's age
Dress about class!
Everything arranged for this price. Thank you to the store, the delivery is very fast.
The dress is perfect, but a little more, I ordered for a year a child, I took the size of 18 m so that there was certainly not a small one, and it came 90 size, but in principle, you can not see what is great. In principle, if I took the dress 12 m, it would fit
Dress stunning
Super jolie je recommande
Nice dress.
I love the color and very beautiful dress but it took 2 months to be shipped in Riyadh.
good
On the photo, the color does not transmit, the color is the same as in the description in the picture! Fast delivery! as in the photo! I recommend, thanks to the store