SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Включил дома работают, теперь хочу залить силиконом и в работу на дачу.
עובד מצוין הגיע מהר נטען מהאור לא צריך חשמל יתרון גדול
РАБОТАЕТ, ЖУЖЖИТ
Zwei Ge3räte funktionieren nicht , reklamiert, aber keine Antwort erhalten
Only sound and vibration produces, battery for 1200 mAh. It is necessary to glue everything, the leg in the first place, otherwise the water will penetrate easily. Solar battery is also not sealed.
Everything is fine
Apparently well packaged and with all parts and features photo sent quickly like the service and speed required!
Excellent product and fast delivery
Very good 5+
Good deal and thanks so much
We came in a month. They're helping. I advise you to isolate the top better, if the water falls strongly, it can break. Works well, before there were mole, now do not sing.
I buy a second time, so there is an opportunity to compare. The Repeller is constructively the same, but the plastic on the top seems worse, as if the secondary, therefore, there is a doubt that there will be enough for a long time (the first is the fourth season!). Assembled-works! Oochen longing delivery (almost three months) so I shoot a star. Most likely, the store is not responsible for this, but the goods were needed earlier.
Fast shipping
It came quickly, everything works. Upon receipt the packing box was all crumpled!
Thank you for good product. It works very well. I hope it keeps working.
Good delivery time. Seems good, as described, just try. Thank you
Thank you, everything works
Great item
They sent fast, but the shipment is very long, probably related to the pandemic. I ordered 4 from. one was not working. I guess nobody checks anything before the shipment.
The repeller arrived 31 days before moscow. Checked everything. It's kind of burning. The working period of 3-5 sec through 30-40 sec idle. How effective i'm gonna ask the moles in a week. If they say that they are uncomfortable and the volume would reduce i write down here.
Delivery less than month. Everything went through in a simple package. Checked-work, food. If the moles leave, I'll add a review.