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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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на 36,5 взяла 37-маломерят. Качество отличное
Качество супер, очень легкие и сверху на пяточке очень мягкие (натирать не будут). Всем советую :)))
Sneakers are excellent, size 40 per foot 24,5 cm. The only negative-the insole is not fabric, without socks, the leg sticks.
Очень довольна, кроссовки-супер. Продавец очень ответственный, посылку отправил сразу. Спасибо ему большое. Посылка пришла за две недели.
They are steep size matches. I ordered 9 for 39( 25 cm).
Sneakers mega-comfortable!!!!) the leg is not pressed and at the same time it is well fixed, the insole will spring, not heavy, they do not look cheap, the color is not white, but rather cream, it's even better! Came quite quickly, less than a month, thank you!. ..... After a long walk I will complement the review...
For every day, outside the city of norms) bought for expensive, the store promised to compensate for a gift in the form of socks, but deceived) I think he needs more
Thank you so much! Chic Colors! All 6 as in the picture! Got into them in the rain, then passed washing, and like new!! I ordered more, all colors! Thank you
Super, this is the fourth pair in this store, go in size, thank you to the store!!!
Super, I order the fourth, very comfortable, they are not white, but Milky, even more beautiful, thank you to the store
I buy the second time, the most convenient croses, thanks to the store!!!
Sneakers are very good, comfortable, came in less than a month.
Cool, comfortable, generally fire!
The sneakers are just super, I don't take them off already washed in the machine all fine
Thanks for the fast delivered goods. The sneakers are breathable, the leg is comfortable. all as written by the store.
Very comfortable!
Very comfortable crosses, light and soft) the goods were sent immediately, the SPB arrived in two weeks) very satisfied with the order)
Very light! Great crosses.
We think a beautiful shoes, comfortable and wonderful! Ameeeei, 'M, will buy the black for sure. Super recommend. Thank you store who answered me promptly and sent me the number, because I had doubts with the table.
Nice sneakers. I liked it.
Nice sneakers. Before that, I took yellow and beige. On the foot of 25 cm took the size of 9. approached well. Comfortable, soft. The parcel came to Moscow in two weeks.
I bought it for my daughter. I liked it very much.
Light, soft, comfortable. So liked that I ordered the same for my mother
Cool!
Very steep, comfortable, but ..... I was wrong with the size, a little too small, I would like a little more. In any case, I will wear it, on the leg look fire