SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
просто супер ,попросила продавца шнурки чёрные, положили ещё и чёрные огромное спасибо, магазин и продавец ❤❤❤,на стопу 25 взяла 25 идеально
ботинки очень красивые, размер в размер, немного заедает молния на одном ботинке, боюсь как-бы не сломалась, кож.зам.похож на кожу, запах клея сильный, надеюсь выветрится
Bought two pairs of 23.5 and 25 excellent really liked the size grid corresponds, but on the heater it is better to take on the floor of a bigger size.
заказываю второй раз. первые были белые без ь меха, сейчас взяла черные с мехом. ну меха, конечно, нет так много. на суровые зимы не вариант, до -10 надеюсь проходить, ну они не для прогулок зимой. смотрятся супер. один большой минус - они пахнут. надеюсь, что до зимы запах уйдет)))) размерная сетка продавца верная.
Thank you
The packaging was great and the shipping was very fast! Very comfortable to wear! Thank you!!
Boots ordered white with fur, really liked, the main thing is to correctly measure out, as it is written. Advise.
They turned out to be great, although they took on a dimensional grid. and so excellent shoes.
They look great. Soft skin. Do not weight your leg. In size. liked. Recommend.
Boots are excellent! At 23.5 took 24. They sat down in size. I recommend to cleaning!
I denied the castle at the reviews of the New York after 15 days. Choboti Duge yakysno zrobleni. At 23,5 took 38 rosemir.
Good shoes at their price.
Came quickly, as in the photo, the description is accurate. On my leg 24.5 cm with fur is slightly too small, tight. I gave my daughter, she has a stop. My daughter is happy. Thank you store.
I got into size! This is my first purchase of shoes and definitely not the last. Shoes are beautiful!
Cool, like leather. Soft as sneakers. But 40 on my foot 25 cm large even with a tight toe. My foot is narrow. Maybe someone wide will do. I want to try to order less for size. Seller recommend.
Excellent shoes, I take the second, soft, comfortable, warm. I recommend the product.
Shoes met expectations, look great. Let's see how they will be in the sock
On one shoe does not work lightning, very sorry
I took on my 23 cm size 23,5, came up perfectly. Shipping is super fast. Lightning is hardly fastened. And as in the case has not yet tried, self-isolation all cases)
At first glance-good shoes. Without defects visible. Look serious
At 39-ideal (without fur)
The shoes are great. The size mesh came up. Bought in the spring.
At 40, ordered 41, everything came, until delivery less than a month
Yet not worn, only got, inside soft, look good, came even for my fullness, which is a little more than usual