SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cut well, came in oil.
Slightly not so smooth blades, cling. Smeared in something greasy, must be oiled, but wiped out and all is fine.
Well, there you go, yak and Kostya.
Blades sharp, comfortably lie in the hand)))
Sharp scissors. fast delivery.
Very good and very sharp. I had a great communication with the store! This item was forgotten but he send it immediately after my mail with my small second order.
Scissors cut well, but for me are not enough
Thank you
Excellent sharp knife, happy with the purchase, cuts well
Came fast OK
Product doszedł quickly, recommend.
Shipment szła Vry long out of date but has come..
Good scissors, it is convenient to cut short threads in hard-to-reach places
Excellent.
Scissors are convenient to use. I cut the fishing line in fishing gear, my wife uses similar ones when embroidery.
The goods came in time. thank you.
Got scissors, sharpening sharp. They cut the threads well. I ordered 3 pieces. Two black and one red came in. The parcel was put in the mailbox.
The order corresponds to the description of all the whole products I recommend
Excellent.
Very sharp, cool cut threads, very satisfied! Only very much wanted other color (
I order not the first time. Very convenient to work with them! Now I ordered, already 3 pcs., not to wait for delivery, and that always be at hand.
Some scissors cut well, the second came crooked, had to adjust a little and now everything is OK! For such a price I recommend the store and the store, thank you.
Чудовand knife. Gostry.
The same with other parcels, probably quickly delivered. Good sharp scissors
Everything is super. Recommend.