SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very powerful and works exactly as expected. Especially interesting how it only activates if it is night and detects movement. Detection is fast and immediate ignition. It needs a few hours of sun to charge and the light power is strong coming even to bother if you look at it directly.
Genial.
Conform to the description thank you
Excellent. Very fast. Super recommended!
Small products
Shipping very fast. Well protected. After testing it for a few days, it works perfectly.
Very well very satisfied
Same as in description, good product
Great lamps. Neat packing in cartons. In the garden is a great light.
Very well!
very good
bien
Todo ok
muy bueno , lo recomiendo .
Нормально светит. Не шибко слепит. На первом режиме срабатывает через 1 сек. Выключается через 30 сек. Днём не горит. Для дачи самое то.
Заказал из РФ, доставили очень быстро! На фонаре сверху (где солнечная батарея) есть небольшие подтёки клея, не критично. Для светильника на солнечной батарее светит достаточно хорошо, но не ожидайте чуда, это всё-таки не полноценный фонарь освещения.
На первый взгляд всё хорошо. Без внешних повреждений. Срок доставки перепутали с другим заказом. Доставили быстрее, чем обещали
Très bonne lampe et 100% étanche.
J'ai déjà commandé ce modèle et je suis pas déçu, il est pas donné mais pour en avoir testé beaucoup, c'est le meilleur. l'éclairage est très puissant et l'autonomie est top. Super produit. Livraison rapide car expédié d'Europe. Très bien emballé. Merci.
Muy efectivos. Alumbran bastante
Доставка по Москве супер быстрая. Светильник работает
Отличный светильник! Быстро зарядился даже в пасмурную погоду. Работает в режиме ожидания с тусклым светом, при движении включается ярче. Датчик движения можно отключать, тогда светильник не будет светиться.
good ... still working after 2 weeks
Просто супер!!! Теперь мимо замочной скважины не промахнусь
Очень хорошо