SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
وصل ف الوقت المناسب
Thanks
Продавец молодец, быстро отправил посылку. Посылка до Новокузнецка дошла за 17 дней. Супер.
الطلبيه وصلت بعد ١٥ يوم شكرا للبائع
I arrived in Holland within 1 2 days and was well wrapped
Отправили в день заказа. Пришло в срок, все норм. Не берите их если у вас телефон. Они только для планшета. С телефона то не оч удобно. Сами триггеры отличные, без нареканий.
Excellent product, they are for tablet
The goods seem to be norms. But I never learned to use it
I received opened package and damage box.
All is well, everything works, the packing is damaged!
Amazing Product
As in the description. All right thanks
Unexpectedly quickly came))) a week before Surgut) checked everything! Excellent but you need to get used to))) store respect)))
Look at these triggers on my jutub Channel George Zhdanovich
The goods are very good as they are in the description and delivery was delayed due to the epidemiological situation .. Shipping to Turkey lasted two months
They sit perfectly. Work well!
Курки на любителя. Мои старые оказались лучше. Из плюсов плотно сидят, очень мягкий ход, высокая чувствительность. Не давят на экран. Минусы: сильно перекрывают интерфейс, рычаги подпружинены, поэтому создаётся ощущение хлипкости и не понимаешь когда ты фактически нажал, очень большой ход качалок. Это миллисекунды от движения пальца до фактического нажатия, Но в играх это решает. Пружины слишком мягкие часто происходят случайные нажатия.
Some of the best chickens on the tablet
Great store and excellent product Thank you very much and fast shipping
Ürün güzel kargo hızlı gümrük vergisi çıkıyor 16 lira kadar onun dışında iyi.
good controller!
Order arrived very fast thank you very much
The product arrived well packed in box .. I definitely recommend it.
Due to the Covid situation the postage took a long time. After I had repeatedly asked for updated, I have to say that CE store gave prompt and great feedback and service. And once I have finally received the controller I am very happy. Fantastic product for the price and great fun to play with.
Came in 12 days the same product in the picture comes from the box that comes out of two spare points that contact the screen from inside the iPad 7 also using detection very good only need a little time to get used to the problem