SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All perfect. A+++
Excellent sidecuts! Bite on Hurray (but in accordance with the description, not thicker than 1mm). Not the first time I order.
Very quickly in Mosk. The goods are excellent I take not the first time. The store is well done, you can order.
Малюсенькие, centimeters 5-6 in length The retainer does not work at all, it does not hold stupidly
Thank you very much
Cutting pliers effective for tight places, but only for copper wire and cable.
Cool nippers! The store quickly responded to the order and quickly about the rules! Packing was well done! Seller recommend.
Well packed, smooth and sharp :)
Item as described, fast shipping
Great stuff! Thanks!
Sharp. Flat. Enable you to trim right down to the very edge of the wire.
Very good.
Very good product! Thanks.
Well bite
All ok again thank you
Good ones.
Very fast shipping thank you
It looks good! And there will be time! The goods came quickly!
Oh, personal Clippers. Delivery fast, track tracked. Thank you!
Delivery in less than a month. Handles are comfortable. Cutting edges converge only at the top of the blades. So also 4 star
Кусачки отличные, острые, не люфтят. Мне понравились. Одно плохо почти два месяца посылка шла.
быстрая доставка, качество супер!
Все отлично, пришло быстро, на всем пути отслеживалось. С продавцом не общались.
нормально
отличные кусачки зуб на зуб немного не сходятся но кусают отменно. почти под корень выкусывают выводы элементов. пришли быстро меньше 2 недель в мо.