SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excelent miniature keyboard for phone or tv. Thanks !
Excelente
A flawless delivery. The device paired up with our Sony TV with an ease. The buttons are very tactile.
good^^
10일만에 빠른 배송. 가볍고 내구성은 약해보이지만 높은 퀄리티~ 한글 표시 없어 아쉽지만. 시프트 스페이스로 한글변환 가능. 인식률 좋음. 휴대성 짱. 마우스 패드 익식 좋음
full good
excelente. bem pequeno. do tamanho de um Galaxy note 8
Честно..., и не помышлял о такой удовлетворенности этой покупкой, которая даже превзошла все мои скудные ожидания))) Отличная вещь!!! Понятно что есть свои косячки и их наверно не мало, НО!! за эти то деньги и столько удовольствия...!!! В общем я Сверхдоволен!! Благодарю!!
Super fast shipping although it didn't serve me or comes with the bluetooth pendrive, the other exelent
Хорошая клава, до пензы 2 недели очень быстро.
Perfect
ok perfetto super
Przesyłka została dostarczona bardzo szybko. Produkt zgodny z opisem, działa bez problemu na telefonie jak i telewizorze z systemem Android. Jestem zadowolony, polecam.
Funciona con mi smart tv hisense, pero solo para escribir, no funciona touchpad en la tv
Cool thing! I liked it very much! Small and works, connected to a computer that is connected to a TV, everything works well
Totally perfect
recieved the item and seems to be working well
Very good keyboard, using with fire tv stick 4k and is working very good.
The product arrived fast and well-packed, lack to test
fast shipping and good product tnx
My order was delivered, thanks
Excellent!
все хорошо
working properly. recommends
Bluetooth клавиатура с тачпадом. Заказ пришел за 1 месяц с небольшим. Трэк отслеживался. Все хорошо упаковано в мягкий пакет. Товар соответствует описанию. Проверил на планшете и смартфоне. Все хорошо работает. Рекомендую продавца как надежного и ответственного.