SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love this lamp. It looks exactly like on the picture. And the lights are lighting for 45 seconds. Recommend!
works exactly as described and is bright and convenient to use
Время доставки полтора месяца, только продавец забыл ножки положить, придётся самой держать. Часть денег на следующий же день мне вернули. Рекомендую, но продавец будьте внимательны при комплектации товара.
Отличная лампа, спасибо продавцу)
Llego en buenas condiciones y en el plazo convenido. Cumple con lo descrito. Recomiendo el producto y la tienda.
Лампа отличная, всё работает. Всё устраивает.
товар пришел, за свои деньги очень даже
Molto carine, piccole e leggere, fanno una bella luce, bisogna tenerle in un contenitore che la protegga dagli urti dato che sembra molto delicata..il pacchetto di spedizione non era tanto protettivo ma per fortuna sono intere dopo tutto il viaggio.. Speriamo che durino visto che con le lampade a led di solito ci sono problemi.. Cmq belli!
livraison rapide et fonctionne après au moins 6 fois 30s
Great lamp. It is convenient to take with you, takes up little space
Sent quickly, everything is cool
excelente
Compact convenient quickly
Лампа приехала довольно быстро. Сушит, для своих денег неплохо. Заказом довольна!
It’s small looks exactly like the picture haven’t used it yet but I’m excited to :)
UWU baby
The lamp is cool. She took for a pedicure for home. The truth is to press the button once you need five, but the lamp suits me completely. After once, the LEDs are normal. Product and store recommend!
All right now if it works
The order reached the Volga in 46 days, NS all the way parcel was not tracked. Everything works.
Very quick delivery.
nice
.
It works. Dry long, but good. Automatically turns off after about a minute of use (the working time depends on where it is connected). I'm happy with it!
The lamp came in excellent condition, no damage. Included is the wire. Everything works. I do not know how to dry the lacquer yet, because. Didn't try it. I will try to leave a review later. Seller recommend.
All right. It's been two months