SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Engraver is convenient and powerful, very pleased with the purchase. Took a set of 256, until all has not tried, but the flexible shaft is quite good sent, almost do not feel vibration, it is convenient to work.
Received the goods with a little delay. The order was divided into two parts. In the first parcel there were nozzles for Grover. delivery by courier. The second part of the order was received in the mail. In the beginning I thought that I ordered the wrong thing. He wrote to the producer, he explained everything. nozzles in the form of toy, the machine itself is made soundly. I can tell you more when I start working with her. I think that for such money you can order boldly. At home it is useful.
Arrived but not yet tested
Many thanks for the fast delivery of the goods. Got a whole and safe package in the mail.
Super Machine. Fire. Works like an hour. Everything came well packed.
Delivered 2 parts. The drill itself is on the mail, and everything else has been brought by the curter. Everything works)
I liked the goods
Came two parcels, all the nozzles and little things came quickly, and the machine itself failed. Everything is OK, it looks very good.
Delivery 3 days in Ukraine. Great Dremel!
My first engraver. Works without complaints. Of the shortcomings-according to the feelings, a somewhat cheap plastic case
All OK
If it was immediately indicated that there would be no questions.
A miracle came whole. Packing is pretty. I didn't.
Excellent tool only the drill itself after 15 minutes the work of greting begins very fast delivery in general recommend
Everything came normally packed everything works
15 Days Fast Delivery, Reliable Seller, 5 stars, Thanks.
Zuhr
패킹은 별루지만....가성비로는 합격
Excellent!
부품이 너무 많아 무엇이 더왔는지 무엇이 부족한지 모르겠음. 여하튼 잘 받았음.
Nice and fast.
very good
super ! puissant. Je recommande vivement.
배송도 빠르고 제품도 좋네요 이게 중국산이야? 할정도네요
мощная, пока все нормально