SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Well done all cool recommend
Watch very good. Like product
Beautiful
It took a long time to arrive but the watch is same as description. Recommend
Works well, I was afraid that I would not even turn on. I don't need all the functions. Enough pulse, steps and time. And a stopwatch. For such use, everything is fine. Something Better to expect is not worth it.
congratulation, everything as announced. I recommend.
Order arrived on time. There were problems with the connection, but the store helped to end the clock.
32 days on the way, app Installed, the clock immediately synchronized. Recommend.
Loved, very good product
Excellent Product, great store. Arrived ahead of time.
Adventure Time with the stars of alternative and bought a nicer yo. See Media is manual nail alcohol for the player to install the auction. And the cellphone from Bluetooth Watch Connect to disarm (Bluetooth is put on) install a went to devices connected. It know in app and interlocking disease and I shouted that. Once the card stock characters and one global answer the, music Playback Controller led Busin. Basis function is. Not just the camera shutter function Busin. Reference. I letter is Glo coming day clock menu to English no. Inconvenience, don't just write. Very cheap price with health check and nicer. Note shipping really quickly grew. Weeks? His degree. ARM cotton recommend.
The product fully corresponds to the description. There were problems with phone and clock synchronization at first! But everything is tied and everything works fine!!
I like it but it could be compatible with another app like dafit
Is very beautiful and arrived quickly, my arm is slim and was the perfect size. I loved too.
Arrived very early, came in perfect condition, very well packed, just had a problem connecting with the app on the phone, but after could configure everything! Fits perfectly on the arm, product matches the description
Arrived very fast. Thank you. All perfect
Arrived on time.
When ordering, there was a flaw in the price, I ordered an order of 17-19 $, and the package had a price of 5 $. How so? The clock itself works well, the synchronization went to the phone quickly
I'm coming very fast. It's nice. I just ordered it without a box and now I don't know how to use it. But I love it.
Buy!!!! Highly recommend! Arrived Great! Seller is congratulations, a month!!
Product as described, only a little trouble to pair with the iPhone, but all right!
Very good. But has some caveats, indicate the Mi Band 4.
Hey guys, what's wrong? Why can't I connect via the Bluetooth, it looks like connects but the app does not see the clock...
The watch is beautiful, the true picture. The shipping was fast, but, because the corona virus delivery took.
Greatly exceeded my expectations came very fast