SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I really liked the sweater, the size of the store prompted for sure. It's all right, but the snake is not under the right hand. Strains.
Cool sweater really liked thanks to the store everything came up
Thick sweater. As in the sock we will check.
Thank you
The jacket is good. The castle on the other side. Consider this moment when buying.
The quality is excellent. The only style is tight. It is better to take on a larger size. At my 168 cm and 70 kg took the table size L, tight turned out. The length is normal. Thick enough material, pleasant to the touch. Synthetics do not feel at all. To the touch as completely cotton. Everything is sewn perfectly, smoothly. I recommend.
I ordered the second, because. I liked both sons, the first took the Elder. Quality thing.
The product has a slightly specific smell, can not guarantee that it is very warm has not yet left. MB later I will add. Sits well. After washing look
Nice jumper. For size 54, height 183, weight 91 kg, back to back. Looks good. Delivery is very fast.
On the height of 185, weight 83, took XXL, the village back-to-back sleeves are narrow in volume, the quality can stretch normal. Went half month
Combined with another order, so it reached 1,5 months in Krasnodar. Great warm sweater! At 50 size XXL. Thank you store! In this store made many orders.
Fully meets expectations!
The jacket is cool. Took black, satisfied. Now Gray. Delivered a little more than a month.
Good product, recommend.
Delivery exactly month. The quality is excellent. We take in this store not the first time, everything suits. The jacket is soft, light, very pleasant to the touch. Purchase satisfied. I recommend
Fully corresponds to the description and size table, came quickly, I recommend the store.
Product excellent quality canvas great, Service great מהמוכר
The quality is excellent, the composition of the material is 57% cotton, 36% acrylic, 6% polyester. The size of M corresponds to 44-46 Russian. The pockets are visible, neatly sewn inside. Each detail of the sweater is tied separately, not cutting cut. Delivery fast: By mail 2 weeks to Samara. I advise, classic and elegance.
It's a pity that you can not put 10 stars! I really like the goods of this store and the people who work in it. First I asked to find me clothes, like a cardigan, to my size. The answer followed in 10-15 minutes. I was offered at least 10 kinds of different clothes of my size (183 cm, 95 kg, 54 Russian size). As a result, I chose this model. Before Tula it took 40 days, longer than originally supposed. Very cute model Live! Matched both color and size-3XL. The village is exactly on the figure, the ass covers, buttoned easily, everything is just super! I recommend to buy. I'm sure in this store I will buy more...
The jacket is excellent!
The quality of the garment is wonderful
Good quality
Cool sweater! The quality is excellent. Thank you!
The goods are received, everything is fine! Shipping 15 days. The order was tracked completely. The quality of the material and tailoring is good! The fabric is pleasant. I hope the jacket will last a long time. I took on the table of sizes, on the height of 178, the weight 85 took xxxl, everything is fine! Thank you to the store, i recommend the product!
Excellent jacket, but here the sleeves are a little short, you could be more authentic ....