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Free shipping worldwide
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Good product. Very pleased.
Cool, comfortable backpack!!! Seller recommend!!!
Good
perfection 10/10 number 1
super
satisfy with the product!
Excellent roomy backpack. And for hikes and on a business trip
Good backpack, tough, spacious, stitching stitches feel strong, the back part is rigid which makes it vertical if you leave it like this but still it feels good. Maybe if you have to put a but it's that the shoulder handles are very close together in the top that bothers a little on your neck if you want it to fit. And about the waiting time, all right came pretty fast. I'm very satisfied.
great product store recomended
8 days to M. O. Cool backpack, strong.
More than I expected! It's beautiful where they look at it. I'm happy for you! The idea was for a thermos to come in but I can carry up to three!
Arrived exactly on time!!! Great backpack!!!
Très bien.
Comfortable and beautiful. Thank you!
The backpack is cool. All reviews are consistent. Came not twisted, not confused. Mistaken when ordering with color, the store replaced promptly. Thank you.
Obnoxious
I received the product. There is no problem with the product. However, it may be subject to cancellation if it takes more than 50 days from order to arrival, regardless of circumstances.
Trochi Dovga delivery .., and so it's OK! In the same way I take another.
It took two months to arrive. I don't think it's because of Corona. .. .. Next time I'm going to a different shop.
Super nice bag. Large, and seems well constructed. For the money, I cannot fault it. Cheers!
Thank you to the store, chic backpack
Backpack powerful. stitched, nothing sticks out, does not hang. In short, the gut. the contact is sold. the goods were not tracked.
Ruggedly made and pakowny backpack. Any defects hidden! AND recommend!
Good communication with store
The backpack is excellent! I ordered my husband as a gift-I'm happy. Side pockets are conveniently opened, which is very convenient for a wide male palm. Recommend! Thank you store!