SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Отлично, как всегда !
Tight fit, runs small on size. Take at least two size bigger than normal
Excellent jumper, very pleasant to the touch, the table corresponds to the size.
What an amazing product indeed. My height is 174cm and weigh 65kg. Asian athletic body frame. With the weight of the pullover, you feel that it has been created with proper fabric. I got a definite feeling that this will warm the body and neck especially. Material feels very genuine and comfortable. I highly recommend this store. Congratulations!
A good sweater for this money
Fit with me, size L, 171cm, 60kg. I like it.
Very happy with these sweaters look and feel good and excellent value for the price ,thankyou
Perfect Size u very soft
My height is 168, weight-72, bought XL. I liked the fabric itself, quite pleasant and kind warm. Photo without flash and with flash. In fact, a thing of normal black color)
All good.
very good
The sweatshirt looks great. The material is cotton and the fabric is really nice and soft. The color is very nice. The shipment took exactly one month. I measure 153 cm and 50 kg the size M is suitable for my taste! It's not a slim fit, but it looks good. Thank you.
Top fast shipping
The sweater has no extra threads, which is perfect. I am satisfied with the store's packaging. The jacket as in the description, corresponds to the size grid, the Forest station for 3 weeks. I recommend!
Nice sweater. Took size M, my height is 150, . First took the size is not correct, but then the store contacted me and suggested to take another size. He was right. Thank you very much to the seller
Sweater is good and with the size guessed! everyone is happy, thank you!
The goods came for 17 days, the material is pleasant, as well as coloring. Under the cover, for my size 162 and my weight 65 it was necessary to take L. In general, the goods are satisfied, I recommend.
The product in general seems to me. excellent, the fabric to my liking is very good and I am delighted with the purchase. The. salesman sent one. gift bracelet and I'm grateful, 100% recommended, I will buy again here, I look excellent the. Garment.
Good
Perfecto
I liked it, it's very warm, it came a little earlier! does not weigh, pulls, at its 155 cm, took M, as you can see the sits, can after washing sit down a little .... Yap if now took M
Great pulover! I recommend it!
The order was forged yet 10.01.2020, despite the quarantine of the package came. Thank you store!
Thank you store, recommend. 5 stars
The sizes correspond to the UK standard. The colors are bright, when washing do not shed. The material is cotton, i do not roll down. Not the first order from this store, always tracked and comes.