SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Ordered XXL perfect fit for a medium sized Scandinavian. Super comfy.
I take the second time, elegantly sewn, warm, minimal design, perfect stitches, Van love. Size M on height 175 sits like an oversize. Seller thanks)
Great hoodie
This is tough-tinplate, as it came, immediately went to the laundry (went for a long time), immediately after the 1st wash already rolled up,... from the inside everything climbs to wear is not possible, if under the bottom to put on a dark T-shirt, then it turns into beige, and otherwise everything is just super!!!)))))
Me.
Some threads stick out, but OMG it's magical! So pleasant to the body and the color is what you need Straight sweatshirt dreams❤️❤️❤️
Great hoodie. Take it without thinking. Height 170, approached L
A wonderful hoodie, fits perfectly in size and height (176) came also quickly, despite the holidays. Remained completely delighted with it and I want estche))
Bomb sweatshirt
Fast shipping. Quality is good. Inside on fleece. Warm.
The goods did not come, the money was returned, for this 5
Pushka!!!!!!!!!!! I'll order more
nice, very warm
Perfect size usualy took L, this is XXL, very fast shipping good quality, very satisfied
Bike light
Just, the material is quality and dense, sewn neatly, very soft, such from Adidas costs about 4 K) I was looking for it for a very long time and did not lose. But for my height 173 is too baggy, the sleeves completely cover the fingers, but who likes it, I'll take emku next time. Thank you store!
Sweatshirt for quality at altitude. Warm and soft, the color is exactly as stated. Perfect purchase. I ordered M, it feels free, I'm glad that I did not take a larger size
Very good quality hoodies, especially taking into account the price, but a little not guessed from the size-the girl in normal life wears the size S, eventually took M taking into account the reviews, but surprisingly long were sleeves, although the sweatshirt itself sits like a small oversize. Perhaps the best sweatshirt for Ali for this money. Delivery is fast, tracked all the way.
The sweatshirt is just stunning!! the village is perfect!!! I wear 46R ordered s the village very well!
Long shipping due to holidays
Excellent hoodie, warm, not too long.
Great sweatshirt. Not synthetic. I bought a second time for myself and my son. Recommend store
Sweatshirt is good
Good item, fast delivery, the only problem is bad smell
Good material but as always for myself not much to cross