SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent sweatshirt, everything came well quickly, thank you all satisfied!!!
Very cool jacket, definitely worth your money.
Perceft condition! I absolutely love it! Cheers!
Looks perfect!!! Thank you
The sweatshirt is excellent, took the size XL, although as a rule I buy myself clothes size m Went perfectly Warm comfortable, looks quality
A good hoodie, warm, it's a pity that there are no bigger sizes.
Good quality perfect
Good quality, the sizes coincided.
Great hoody’s, amazingly good quality really happy. Will most defiantly buy more from this shop/brand. Thaaaanks!!! Very happy with them.
The sweatshirt is made of dense, pleasant to the touch soft fabric. Sewing quality is good.
i'm 185cm tall 77kg male and ordered this sweater in size L. it is a little wide but not to long, which makes it a little oversized, which is exactly what i wanted. Im very satisfied, if you want any more information
Amazing quality for fabric and design. 95% cotton, 5% elastane. Heavy weight. xl is just that. Probably UK18? I'm a 14/16 and it's big. Length good for me, 5'2" and comes to thigh length. Will be buying more!
Live even better than pictures
Article as on the description, very good quality, very hot. I made a mistake to order it in M, I should have ordered the usual size S, so the sweatshirt is a little big. To advise, if you do not want the eversize look, take the usual size, size S really fits the size S. Delivery in 17 days.
A good sweatshirt, the description is accurate, the quality is decent! M on the growth of 165 looks also like an oversize. Thank you!
have ordered again...top quality, reasonable shipping time. very recommendable
XL at 182/90 is perfect. Quality is excellent
This hoodie is thick and EXCELLENT quality. Highly suggest. Sorry no photos yet, it is a gift. Amazing and exactly as pictured.
It has good quality the price is very nice
Quality is good. I do not really like synthetics, but for this money hoodie is very good.
Wow, what a nice, confy hoody. Good quality, the sice L is perfect, Im 177cm high and 68Kg. Im very happy with the product. And fast delivery, 2 weeks to Germany.
Everything arrived very quickly! Quality is good. By the size of 1.83 (97 kg) XL personally I fit. I wanted an oversize, but I just got a regular hoodie.
I do S, take M or L
Magnifique
Super