SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Я в безумном восторге, брюки ну прооосто обалденные, красивые, стильные, качественные, просто пушка! Берите, не пожалеете
Perfect, thank you very much!
All perfect, thank you!
Perfect! As always!
As always, perfect! Thank you.
Great, but a little bit small
XXL is like europian L (if you order hip hop pants, you want oversize cloths), but europian L is good enough as normal size for me. It ends above the ankles, but its what this type of trousers should be. So I am really happy with it. Im 183cm and 80kg.
All perfect, thank you very much! I'll keep buying :)
At a height of 186 cm, weight 94 kg size XXXL approached the norms everywhere, along the length of the butt. You can't help Mahi. Inside the pockets, the threads stick out, that is, the seams are not ideal. Outside look stylish/fashionable/youth.
As always all good! Thank you very much!
Didn't receive them but got my money back
Thank you very much, perfect as always! I'll keep buying!
I take not the first time. Everything is very cool
Are very good
I ordered in two different places. They're worse here. Fabric norms, but slightly thinner. Where the ropes on the strap-no retainers, not stitched and through the time these ropes just torn the fabric of the pants. The nozzles on them are certainly not deshmansky, but in another place they are straight very good. These don't sit very well. At the bottom where the fabric changes to tight, not neatly stitched. Text was upside down .. I had to pay $7 for the change, in the atelier. In general, they are normal, but literally $5 cheaper and not at all. You can take it, but there is better. But they are certainly not an option.
Hello, before ordering pants, I talked to the store, discussed everything to the smallest detail! So that everything will come perfectly and fit me! Goods came quickly! The size approached, the same as in the photo! But unfortunately, they are not breathable, that is, they will be hot, but it's OK!)
Is OK
As on photo
The store said with the size. Took L by 173 height 68 weight. I think it was possible and M. Sent in the first 2 days. We got there very quickly. Satisfied
ok
Cool, but apparently the size range is designed for men. On the growth of 165, I was great.
Good sound
Same as on picture. 174cm 70kg L fits very well. I have slim legs and this is just for me.
I didn’t recieve those pants even though I ordered them 3 months ago, but i did get my money back so i am satisfied with the store
It's the second I buy and I love it also comes fast shipping