SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fits perfectly
The shirt fit me perfectly
great shirt . if u wear large at the west order 4xl. the sizes are small.
Fast shipping thank you ~ shirt guy Please four key ㅎ ㅎ
The shirt is very cool quite liked note 10
I received in good condition but I ordered small size instead of xxl, I need size xxl but I ordered xl. the shirt is superp but I need My size xxl, thank you
Thank you, the size approached! You're good!
Rewarding
Good size fair material
Looks great and it is very comfortable.
OK
size does not match the table, small size
The shirt is excellent, one of the best. Height 1.73 weight 70 villages is ideal. Maybe I'll take another color
A size above would have been better for me I order 4 shirt (cvhez other store) and it's the only one that is a little small
Excelente
A little small, recommend order one size bigger. Excellent workmanship, exceptional material
Like
My son really liked. Shirts have buttons, not buttons
good
Very good looking shirt and the large size fits me (US small) well.
Good quality, size match (not small)
Burn product
The shirt corresponds to the description, the size grid corresponds. They took White, this is the second shirt. Looks beautiful. My son really likes it. Seller many thanks for the fast, reliable delivery and beautiful goods! Recommend!!!
The order was received in Moscow in a month and days 10. the shirt corresponds to the description, stitched perfectly, the seams are even, there were several protruding threads that are easily eliminated, the size grid corresponds. Looks great shirt! I liked my son! Store thanks for the goods, store thanks for the fast and reliable shipment. We will use the assortment of the store and the services of a reliable seller. I recommend to the guys and men, you will not regret it!
Very pretty.