SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The picture of the hoodie looks better than in real life. Rubber bands on the sleeves are weak. She looks a little shaken in style. I just liked it. Recommend it. But it's worth clarifying again. In the photo she looks better!
Excellent. This size is 50-52r. Looks like in the picture.
All in white threads, immediately had to be cleaned. Sewing average lousy, threads stick out everywhere. Well, the size, I with a fool for 169 cm took XXL and it is small, like an ordinary M-Ka. In short, a rag is purely around the house to walk.
Size is very small, L as European S
But the height of 182, the weight of 103 kg, lay 5 iksovideal
size iz good. good sweatshirt. thank you
Very good looking Sweater. Fabric feels good, stichings are good. Nice shirt, I'm happy with it. I ordered it for my oldest son, length 1.87, he has normaly size M or size L, depending wich brand. Unfortunaly it is a little to small but his brother is is happy with this because now it is his! Next month I'm going to order one more, but now at least XXL!
Normal hoodie for everyday. quality corresponds to the price. the threads stick out... and the remains of m aterial throughout the jacket, I had to clean. the smell of synthetics seems to be not.
Eye with sizes, there are q order large M = XL
ok
The quality is excellent, the delivery is fast, but the size is not fit, 5XL at 52-54 size.
The jersey is very thin, almost like a T-shirt.
Nice product, design and quality. I really like it. The spelling on the back is wrong though :) it says "Don't belleve the hype!" - in English it is "Don't Believe the Hype!" Ok price and very fast shipping to Canada. I am 5"10 and skinny - medium and sometimes small - XL fits perfectly!
Arrived in time for Christmas, my son loves it.
Very good recommend
The product corresponds to the growth of 182 weight 86 хххл is too small
Thin as a T-shirt
Thank you! The sweatshirt is really awesome. Ordered 3XL for a height of 170 and 90 kg. Sat perfectly. The fabric is also normal.
L size is very small... European needed minimim 2XL...more likely 3XL.
Good store. Read description to choose the right size. I bought a second one. Thank you
Reasonable
Good as expected
A touch of less than zakładałem but fits
Good product for spring. Also thanks for the gift
Its money is worth, no more!)))