SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Puikūs kedukai,tukrai rekomenduoju ! 5 STAR Seller ! Highly recomended ! Vert fast shiping !
Perfekt
Выглядят нормально( но мне кажется они не прочные) для своей цены.
Очень удобные, лёгкие.
Отличная Обувь! Четкий 42 размер, очень легкая. Для спортзала идеально! Один момент: не очень хорошо фиксируется пятка: не очень удобно на длительные расстояния. В целом: 5 баллов, буду заказывать ещё у этого продавца.
Доставка быстрая. Пара недель до Москвы. На вид качественно. Сколько проживут-посмотрим. На свой РФ размер 45, заказал 46- самое то что надо
Супер кроссовки, продавцу огромное спасибо и респект Беру не первый раз, все отлично.....Доставка ,как телепортация ,оооочень быстроБерите размер в размер,на длину стопы не смотрите,не подходит,сыну взял 46, себе 48...подошло идеально.
Good product, came as discribed. I'm honestly quite satisfied
Дошли за 14дней.трудно одеть на ногу. А так сойдёт за эти деньги
Нормальные лёгкие тапки на лето самое оно размер подошёл
Light comfortable sneakers for the summer. The back is very soft. Took not on the size grid of the store, but slightly smaller (on the leg 280mm-45 size). It came perfectly.
В Приморский край пришли за месяц. Хорошие, лёгкие. Идут размер в размер. НЕ МАЛОМЕРКИ.
Великолепные кросовки , ношу 45 брал 45 , широкая стопа и высокий подъём , хожу как в тапочках , ношу уже пару недель , всем советую
маломерки
Excellent!
Nice sneakers.
Order went 12 days. Track tracked. Packed well. Sneakers correspond to the description. The baby is happy.
We came a week earlier. Everything corresponds to the description. Everything is fine! 5 points
Crosses as in the photo, comfortably sit on the leg. Size in size (42).
They weigh nothing, they come very well packaged, they are just like the photo
exactly as stated, very comfortable
Two weeks and got it. All class. Thanks store
Fast delivery, turned out to be bigger but wearable
Everything came in!
Ordered for the second time, excellent sneakers. fast delivery to Moscow