SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Really happy :)
Very nice and airy!! I love it
The lights are smaller than I thought. But in terms of its light beautiful warm color. Only I didn't know that there are several functions on sat for burning. Be yourself more of the constant burn then the geknipper.
brightful
Light very good and white, and receiption in one week for france, nice
Envío rápido y en perfectas condiciones
Гирлянда очень приятная и светимость у неё хорошая для декора. Режимы с миганием и затуханием плохие, не рекомендую. Проводки из которых она сделана очень тонкие и можно случайно порвать пока навешиваешь, к сожалению. Железный минус 1 балл - один шар перестал гореть через неделю работы.
░▒▓█•*.·S·U·P·E·R•.• Quallität •:*·BLITZVERSAND✔★VIELEN DANK★█▓▒░ Fast shipping, everything perfect, anytime again ★★★★★ Thank you
Todo muy bien, envio muy rapido
Zu Hause ok. Für draussen zu klein und zu dunkel
Bulbs were smaller than I thought. But it works. All good
superschnelle Lieferung. Schalter etwas wackelig, aber funktioniert. Insgesamt bin ich zufrieden.
The lights were delivered sound! It makes pleasant romantic warm light. Thank you! / Гирлянда пришла целой и невредимой! Дает очень приятный теплый свет, который настраивает на романтичную волну. Спасибо!
Very quick delivery!!
Заказ пришёл быстро, чуть меньше двух недель до СПБ. Коробка была немного помятой, но гирлянда не повредилась. Работают все лампочки.
Alles bestens, schnelle Lieferung
fastest shipment ever! and great product.
Richtig cooool danke sehr hane freude
They're luxury in the garden.
Produit conforme à la commande et échange efficace avec le vendeur
nice Atmosphere, but less light than expected. Isn't prepared for outdoor...let see how long it keeps running in my garden...
Gut und preiswert
Piękne! Zamówiłam juz drugie!
Es la segunda vez que las compro! Me encantan! Funcionan perfectamente al aire libre. El primer día que las puse llovió y están impecables. Era lo único que me preocupaba. Y alumbran un montón! Lo único que hay que tener cuidado es que algunas de las bolitas se salen pero estoy súper contenta con mi compra!
reçu rapidement