We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to firstname.lastname@example.org
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
gostei!! tenho de pedir mais
The Floodlight is cool. The app is good. It didn't come fast. Packing is not very.
shipping took much longer than usual but product is as advertized. thank you store.
Bought this spotlight for a beautiful light on the stream, 15 W is enough only for content lighting, when installing no more than one and a half meters from you. So if you for such purposes, I recommend to take immediate help.
Ordered goods arrive Thank you......
Took for the backlight of the wall, it looks bright but the power is not enough, in the dark room all the hood, but if in front of you softboxes or diode ring the result is not the same. The only way to raise it from the floor to the level just above the knees, the parcel to Krasnodar went a couple of weeks 2-3 karambolm hiking.
Good product, good manufactory with soft rubber cable. Excellent luminous intensity in standard mode, some less mode RGB. Inside will find instructions for downloading app used for programming the spotlight. It is quite simple to use. I tried all functions, including, and work all. The only negative remark regarding the grounding… On the schuko plug is present, but I have not encountered no electrical continuity between plug and metal part of the spotlight. Therefore, gentlemen Rayh Official Store, risolvete this problem… The grounding of the metal parts here in Europe is very important.
Good product and easy to instaleren via app and works perfectly.. Truly all color variations possible and self bright white light.
As on the ad Good product
Repeat customer, Good product, fast shipping, highly recommend store!