SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Perfect! Thank you
This is my 4th order. Great product, great store, very fast shipping.
Заказываю эти фонарики уже второй раз!!! Качество хорошее, светят ярко, давно искала такие лед фонари!!
Ļoti labas spuldzītes. Noder Padures muižas izgaismošanai.
This my second purchase of same product to replace defect power supply after a few months of use ... I really like the product and I hope the new one will last longer. Small problem : bulbs are not water tight. I had to driil a small hole in the bottom of each bulb to let the water flow out. Very fast shipment.
llegaron sin problemas (2 meses). quedaron perfectas en la terraza
geweldig product, heb er een tweede set bij besteld. mooi warm wit licht. verzending duurt ongeveer 4 weken
отличная гирлянда, с виду все очень солидно, теплый, достаточно яркий свет, запасных плафонов нет, быстрая доставка курьером
I order not the first time this product from this store. The parcel was delivered by the courier, and quickly changed the delivery address. Packed perfectly and everything works. Thanks to the seller, I'll order more later)
Заказываю уже второю гирлянду. Качество хорошее. Многие пишут о том что если второю присоединяешь светит тусклее , нечего подобного не заметила. Светит одинаково. Первая уже провисела на улице зиму и лето . Всё хорошо. Очень понравилось. Поэтому решили удлинить. Доставка около месяца. Продавцу спасибо.
I received the order, everything is fine, thank you
I received the order, everything is fine, thank you
Great product. Took 3 months to arrive, which is unacceptable. Seller did communicate well
The bulbs are awesome, the lights on the terrace are exactly as much as they wanted! I'm taking more!
Super! Polecam
Labai patiko. Šviečia outlets. Atrodo kokybiškos. Rekomenduoju.
excellent!!
great product! great store! good communication, fast shipping, very good packaging. highly recommend.
спасибо . упаковано хорошо. ничего не разбилось. Всё работает. продавец отвечает быстро. доставка достаточно длительная.
super
Garland is excellent, this is the second order, passed the time and weather check.
This living stuff IM double reduced the double time exactly w days cotton flat contact as Ohm ㅋ clearance and post 2nd two to three days cotton home Ohm Fire intervals shorter feature these high 220v outlet well belly children luggage Our Bolt old filters are completely enclosed plug (no answer l) must use Countryside is too light, various worms tail women in this product is is a very good ㅋ
In Kiev the goods went more than a month, but good. 20 light bulbs, in each 5 diodes, all work. Plastic vials, transparent, as in the photo, came whole and untangled them is not so scary, the cable is not thin. The product meets the expectations, I recommend.
Wow wow! They're really cool! Hope they will last long!
Very cute flashlights.