We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to firstname.lastname@example.org
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Ordered 13.08.2019 came 13.09 .. packed well, but the packaging is slightly wrinkled, fortunately the goods are not damaged (all protection is shown in the photo and it can be used as a cover + cardboard box). The product works well, shines through up to 500 gr. The paper is excellent (graphite sketches), with the above will need to be looked after. Color works shine weaker, 200 gr. Drawing paper is good, but after 300 gr. Watercolor will need to be looked after. Seller thanks and success in business! P.s. All photos taken from 18:00 to 18:25 by moscow time in daylight from the window.
It's very pretty and I arrive without a scratch
Has received whole, all in order
It came for about a month, the box is a little crumpled, but the tablet itself is not damaged. Highlights bright, very thin and light, you can attach sheets with clothespins, which is convenient. Happy!
It came quickly, sorry no stylist It came quickly, but sorry no stillus
She waited a long time for the pandemic. The rating was narrowed because they were not reliably packed. The tablet was in a matte package, carton box and mail packaging package. A little scratched, but the performance seems not affected, three levels of brightness. There are strange spots on the edges. Ordered in yanao. Seller and the goods recommend, but I advise to indicate the team to order to stock better, so that the goods are not damaged
The product corresponds to the description. Packing in carton box, pupirki No. Sending waited 2 months!!!
as describe but I buy the wrong product
Arrived at the post office, I can not get yet because of the self-isolation mode.
Ordered for the second time for family. Again like it!