SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent !!!
Everything matches. Soldering iron and hair dryer work without problems.
It works very well, the temperature changing thing has helped me a lot in my work, I recommend
Product arrived as described and as my request. Very good product for the price cost. Recommend the store!
Suitable for home use, this option is not for the master of course but for beginners the most it is for home. Thank you for the goods.
réception rapide.
The goods came serviceable, tried to be satisfied, before Krasnoyarsk the parcel came in two weeks.
I recommend this very serious store and fast delivery and good product
Thanks, arrived but have not yet checked and tried, fast delivery, and well packed. Recommend the store.
good
Good product. I work well
For your money, a smart station. The thermophene is automatically cooled and turned off on the stand.
Excellent material
Excellent Product arrived fast
Hurry up. Works 5 *
Everything looks very good. Works properly. The temperature was not tested separately. All kind of OK. One but, the nozzle was dents. I had to knock myself out. In general only because of this 4. the goods itself 5 +
Thank you. Everything came well!
The goods came to Kuzbass quite quickly. I was glad, but not for long, the soldering iron was heated and the display went out. The soldering iron itself changed from the network and it works. The hair dryer works pretty well. In general for this money, I'm happy with the purchase. The station was bought to work with plastic, and he paid off himself on one bumper repair. For two weeks it works every day without problems.
Reached within 10-12 days by courier service. Packing is intact. Completeness corresponds, put a scratch card with a guarantee.
Excellent station, really surprised me. Recommend 100% everyone.
good
Works. All OK! How long will it take to see. Recommend!
Respect to the store... Received in the minimum period. All packed and included. Everything works.
Everything is as indicated in the photos: air gun, conventional tip welder, tweezers, flux, welding braid, base with temperature indicators, resistance replacement and a dissipative base for tip welder. Everything works properly.
Haven't tried, first the gang equally clear up.. Is watching or hot air soldering a little will succeed. Super fast delivered, and looks very good and durable out