We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to firstname.lastname@example.org
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Очень сложно открывать, закрывать из-за формы рюкзака, молния заедает. Думаю ребенок быстро сломает молнию.
Рюкзак отличный, доставка 2 недели до Саратовской области. Советую.
Order came, good briefcase
Backpack well wyprofilowany, firmly made
Displacement of straps by 1 cm
The backpack came quickly, less than two weeks to Moscow! Beautiful, but the front part, where the kitty seems not practical, it can easily be scratched. let us see what happens when wear it!
Came quickly, beautiful, daughter delighted, thank you to the store
Very nice backpack
Order sent immediately. The goods also came very quickly, all in time. They were supposed to get it home, but I was uncomfortable. But nevertheless, I was called and agreed on everything. The backpack is very good, as in the usual store, only twice as cheap. There were no creases, no bruises, no scratches. All locks open, nothing fits. I chose my niece, I ordered her. Very satisfied and very happy! So that we recommend))
Everything is super! Delivery to Krasnodar Region 14 days. Granddaughter is happy. Thank you store!. Recommend.
A wonderful backpack-light, beautiful, practical (all folding). Shipping fast. Thank you!
Backpack super. The cat is voluminous. The sides and back are rigid. The size of the description corresponds, on a small, fragile girl is excellent! The color is slightly brighter than in the photo-it looks better. Delivery less than a month.
All at a high level
The product corresponds to the description. The order came very quickly, delivered by courier home! The child is delighted! Thanks store