SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods came on time, tracked throughout. The difference in temperature with and without it unfortunately could not measure: came M2 SSD NVMe 1TB kingdian with a faulty temperature sensor, such a scrap. Always 54 degrees. I recommend the store and the store!
Thanks to the store, Saratov reached 2 weeks, fast delivery, complete 4 Thermal pads
Came as described. Arrived quickly sink
Very well built, fits right in SSD NVMe m2.
Working perfectly, did test without heatsink and my NVMe gave maximum 70 ° C now with the sink not passed-50 ° C
Altough some fear that I had initially, I am impressed because It has arrived in 16 days and that could be faster If our National Postal Company was not operated by a wagon delivery. Everything is in perfect condition and well organized. I should not forget to thank them for the additional thermal pads. I am Very pleased with everything and I say without doubt: a future business is most certain. Xie xie.
Just like the product description. Unfortunately, due to the postal strike here in Brazil took forever to get in my home. But before 20 days was already here in my state. The store sent the request very fast. Recommend to everyone!
Arrived within 15 days in SP, very good. Super recommend!
Efficient Product buy what promises store, buying back again
Product arrived in less than a month, apparently is in perfect condition. I recommend.
Like the sink. The maximum temperature reached was 43 °C. Recommend! Arrived in 33 days (not taxed)
Arrived very quickly indoor mg about 20 days, lowered about 15 degrees of my SSD.
Arrived fast, despite the postal strike .. Excellent store
Gostei mundo do produto recomendo
Arrived well packaged and incredibly fast, in fantastic 7 days in Sao Paulo.
Description OK. Arrived very fast. 12 calendar days.
Классная штука. Под ASUS TUF B-450 очень вписалась.
All right. Great arrived in 21 days for cariacica sink-es. came thermalpeds extra, great store.
All right and fast, is more beautiful than I expected
Product as described, packaging could be better, OK.!