SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Long went, delay in Kazakhstan. the store always contacted. I'll tell you what. The Lantern just surprised! sst40 can! Very bright. Pleasant light for my taste. Ordered 5000 and 12 groups. As a result, I use a mode of 4 brightness. In the next time I would order just 4 modes. I would like to make a double click either turbo or strobe. Brighter than sp40. It is heated on turbo strongly. In 1.5 minutes stepdown. It inserted 18650 with USB charging. Convenient to charge. In the photo convoy S2 + uv365, sofirn sp40, S2 + sst40
Best mini flashlight i ever had, good price , a lot options gift in package.
Delivery in a month by courier "sdek" to the apartment. With lanterns asked Simon for plastic nozzles-diffusers. He sent everything as I asked. Crasaucheg... 5 +++
Drops the selected mode to the stack. To the store, thank you sent promptly delivery in the time of sdek.
To Moscow in 30 days! Delivery cdek courier to the apartment. Lantern bomb! Very bright! The store is sociable. All questions are answered quickly. Recommend.
Simon sent it quickly. For a very long time there was a parcel-about 50 days. Through Kazakhstan, where the status has not changed for a long time. At the same time, she went to my city once and left it. As a result, delivered by courier sdek-A. Lantern-original. I took to replace this one, but with another diode. Thank you!
Perfect as secondary helmet light for trail riding.
Delivery sdek, 38 days to St. Petersburg. The lantern is excellent, I order the second one already, Simon thank you so much! But with delivery you need to do something.
Nice lantern. It shines bright. As a gift they gave a cover (I asked). Nice)
Small Handy and very tight lights
+++++++++++
Отличный фонарь. Для вело фары подходит идеально.
thank you very much Simon! 60 degree lens is a gift
led SST40 0arece super equilibrado (inundadora y lanzadora). creo que puede ser el mejor para la bicicleta con su control de temperatura. Contento!
OK
обалденный фонарь!
all ok
Спасибо продавцу за фонарик и чехол. Светит ярко, доставили до дома.
Fast delivery. Very bright. And with gift (holster)
Фонарь отличный, только кольцевой магнит сам не держится, пришлось вклеивать. Доставка в Киев меньше двух недель.
Всё отлично. Шёл меньше месяца. Светит отлично. Рекомендую!
excelente lanterna. resistente, duravel e com luminosidade muito forte. excelente custo-beneficio. pedi a lanterna com 12 programações, e consegui configurar com ajuda de video explicativo no youtube. deixei configurado no modo de acionamento unico e mais forte.
Wszystko ok, towar nieuszkodzony, wszystko działa. Polecam.
good store, fast delivery, very bright s2+ sst40 lamp!
світить дуже добре