SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Externally, everything is as in the picture. I can't try it yet. The weather is raw...((((
It came for a month to Ukraine. not tracked, at ukrmail. all as stated. Everything is whole without leaks
I have not used it yet, but I hope that a good product.
The description corresponds to the appearance. I haven't tried it yet. Ordered 24.07 in a mailbox in Moscow thrown 15.10 went for almost three months
Ordered 10 PCs, the store put 11. Thank you. But one came off because of transport.
The goods came in 2 months. I took it to remove the round scol. It wasn't exactly what I wanted. The hole filled smoothly, but it remains noticeable. Next time I'll try on the crack.
all good from packaging point, dont know about the resin itself.. arrived yesterday on 02.09.2020, very long shipping time..
Сделал все по инструкции смотрел ролики на ютубе коэффициент полезного действия 50 % актуально думаю будет для свежих царапинАогода была-жара и солнце. Буду ввозить про запас- пол тюбика осталось
шел долго, если кому знакомо, то это обычный уф клей, которым приклеивают стекла на смартфон. Так что с ультрафиолетовой лампой будет намного проще
Заказ от 17.06 доставлен в почтовый ящик 27.08. Упаковка не нарушена, комплектация пакета на фото. Проверю, дополню отзыв.
Ну что всем не верующим отвечаю, что эта штука работает. Эта жидкость за счет своей текучести проникает в трещину. Потом надо все засветить уф лампой и жидкость застывает. Остатки снимаем лезвием. Я клеила люстру. Матовая с одной стороны, поэтому немного заметно. Следы от старого скотча - не обращайте внимание. Ждала до Питера 2 месяца.
I didn't try it. It came in a month. Included liquid, small blade, paper for smooth distribution of glue and instruction.
действительно заполняет небольшие трещины, если трещина свежая и более менее чистая ещё, то ее станет практически не видно , хорошая вещь за свои деньги, если бы в комплекте ещё УФ фонарик был было бы вообще ништяк
I received the order, but went for a very long time, while I was waiting, I already repaired the cattle in my city. Let it be in stock.
It came. Just dropped into the mailbox. I haven't tried it yet.
Fast delivery, goods received in good condition. I can recommend this store. Thank you.
perfect, great store thank you
Didn't use it but it came without damage so i hope it's good.
Thank you very much all excellent goods came very quickly.
For a very long time the goods went, in the case have not tried yet, I put on it great hopes.