SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Tutu skirt puffy and T-shirt. My daughter very love
Ordered 13.04. Came 07.05. Sent the store at once. Very cool suit. Rostov came up!
its beautiful tha fabric is soft, it is sewed nicely. the size maches and we got a small mermaide purse made of changing sequins will buy again. thank you store
Lovely set, recommend.
Full set presents up nicely, damage only that sleeves are not better finished.
Nice outfit. I took it for a gift, I can not say anything about the size.
a very nice set, the material is a bit cheap, but looks very cute for the price of it, our girl loved it and wanted to put it on instantly!
All wporzadku. I am satisfied with the dresses córcia even more. Thanks
Just like the picture
Nice suit
Super just bomb
To Moscow, the order was 1,5 months. Costmum corresponds to the photo. For two years height 92 cm size T-3 is too big
I received the article in Colombia one day after the expected time. He arrived in perfect condition. It's very nice. The blouse is not cotton, but it looks like fresh fabric. My 2 year old daughter has A little size 3T left, but better for it to grow.
Lovely set. Such as I picture without protruding yarns and smell. Size 2 T with tags 90. Daughter wears 92 and has delicate stock in bluzeczce. Rubber band in spódniczce not ciśnie. Featured!
The dress is just super, the daughter is delighted, the quality is on top! The only negative is a very long delivery, I had to open a dispute, TK time came out, but after a couple of days there was an alert from the mail! Seller recommend! We will order more!
Due to some local post stikes, it comes later then expected. Sewing is not perfect, but overall it is ok.
I ordered the size of 5 a child with a height of 122, 5 years it was necessary to take more in the butt. Quality is good, came quickly
Beautiful, it took a long time
Cute all the suits and thanks for my gift
Thank you, received quickly, 2 T is our 90
Excellent quality! Super fast shipping! I'm happy with everyone, the only little, so order more
Cool suit, exactly as in the photo. T-shirt cotton, skirt lush tulle. Size for height 123 with a margin. I bought two things sent as a gift Cute New Year's socks.
I recommend. More than I expected.
Everything's great. The order was received without problems and quickly. Quality is excellent!
I am completely satisfied they are of very good quality and they are totally beautiful I recommend them to 100%