SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you! @ @
All OK
Nice umbrella. Shipping fast.
Ok
С виду выглядит прочным, тяжёлый. Чехол маленький, зонт влазит с трудом
С первого взгляда крепкий. Посмотрим как будет в эксплуатации. Доставка до Башкирии 14 дней.
всё ОК
Заказ пришёл быстро, упакован хорошо. Продавец молодец, пять звёзд однозначно. Зонт просто отличный!
отличный прочный зонт хорошие спицы большеват. но зато никакой ветер его не сломает. дошёл до Москвы за 12 дней спасибо продавцу.
нормальный зонт.
Полностью соответствует. Качество очень хорошее! Плотная ткань и механизм.
Пришло за 8 дней! Качество достойное, механизм упругий, что понравилось. Стоит своих денег.
Описание точное, доставлено за16 дней до Пермского края. Продавца рекомендую
Очень качественный продукт. Продавцу спасибо.
зонт супер, двухслойный. надёжный, ветер выдержал, ручка софт. дошёл быстро, упакован хорошо. покупкой довольна как слон)))
Mom liked it very much :)
спасибо, зонт очень хорош
классный зонтик
It arrived very fast. I was tired of buying the R $10.00 umbrella and losing it in the first rain. I paid dearly but it was worth it. Opens and closeups the canvas, by pressing the button, but the cable needs to press to close. Arrived very fast. Tired of buy a umbrella R $10,00 and lose it first rain. Overpaid, but worth it. Opens and closes the screen, pressing the button, but the cable need press to close.
Everything is good. i buy 2 times. There are barely noticeable defects on the fabric with VN. Sides.
Video Laja umbrella turns out in the opposite direction on hurray
Очень классный зонт, максимально довольна) Плотный, на ощупь и материал зонта и то, из чего сделана ручка, очень качественный, матовый. На куполе ткань в 2 слоя, один нижний- цветной, второй- чёрный. Механизм работает и на раскрытие и на складывание. Единственное, немного тяделоват и толстенький в слоденном состоянии, но этого говорит о том, что продукт сделан добротно.
Хорошее качество печати. Довольно тяжелый, зато каркас прочный. Закрывается туго, надеюсь, разносится со временем.
Хороший зонт. Смотрится так же как на фото. Пришёл без запаха, что несомненно большой плюс
Received quickly, the fabric is double, heavy.