SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping on most products to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crediblemall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.crediblemall.com
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to refunds@crediblemall.com
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Encantado, hasta me dejaron un note de agradecimiento. llego super rapido, muy buen servicio
Мышка удобная, возвышается на столе этакой кучкой ... ))))))))))))))))) Рука перестала болеть почти сразу. Мне удобно пользоваться этой мышкой.
Great store. The mouse is for all hands. Only very small ones may find it big. Just one day to get comfortable with it. It takes away some stress off your hand. Highly recommend it.
мышь качественная. доставка до двери в СПб за 3-4 дня. в использовании нужно привыкать конечно.
DESCRIPTION EXACTE. PRISE EN MAIN RAPIDE. PARFAIT
premier essai aujourd 'hui .super ! pas de problème de détection du curseur .Parfait sur w10.
Arrived in 20 days. Equipment very good and easy to used.
Not as comfortable as I thought.
The feeling is different with this mouse. Looks good
The goods came fast. Conforms to the description. Work conveniently, but not yet familiar...
Thank you to the store. Goods received. Packed well. I'll check the work. I'll write it after.
He took it because there were symptoms of tunnel syndrome. The mouse is good, I use three days... looks like it's okay. But while it is difficult to get used to small movements-for example, to highlight something in Photoshop... the mouse is quite voluminous and micromovements to do is not so easy. Without silicone case is quite convenient to use. Delivered to Petersburg in four days.
Great store. They beat a record of the fastest delivery. Highly recommended <3
Great product, very comfortable. Very fast shipping
Corresponds to the description. Delivery three days before the declared. When working, the hand is convenient
The order came quickly, the description corresponds completely, in good packaging.
Mouse Super, at first it was unusual, but used in the course
It's not worth it, from the word at all. Purely on the fan and/or on the joke you can buy. For games, it will not work, but as a massager or hand to scratch the most)) (It is necessary to take a car, stupid pad) without a normal mat, it is difficult to use. And the most significant flaw, either for left-handed or right-handed. In technical terms, everything is OK, quickly came, without jambs.
So far unusual, but generally normal. Time will show.
Good product!
He arrived super fast, in two days he already had it. It's very comfortable, excellent for those who spend a lot of time with the computer.
Very good, just what it says, easy to get used to
Excellent mouse, fast delivery in Moscow. Thank you. The previous same mouse lived for three years.
The salesman carded the bear immediately. 15.5 tax arrived, Legend comfortable and ergonomic. I definitely recommend it. Tesekkurler satici tatar ramazan bey kardesim.
He arrived overnight, super fast.